Shipping & Delivery Information

Parcel Shipments

You need it fast and we’re ready to deliver! Many of our products are stocked in our warehouse and ready to ship immediately. Over 99% of the time you order an in-stock product, it will ship from our warehouse the same day. Orders must be received by 4 pm CST to qualify for same-day shipment. Each box will typically weigh less than 50 lb for easy handling.

The majority of these parcel shipments reach the 48 contiguous states and non-remote Canadian territories in 4 business days or less. Shipments to Alaska, Hawaii, and northern Canadian territories arrive in 14 days or less. Delivery time to other locations will be determined at the time of the order.  

Truck Delivery

Some items are too large or too heavy to be delivered by parcel so they are sent via a large truck. These products usually ship on a pallet, and a pallet jack or forklift is required to unload the shipment. Truck items may ship directly from our warehouse or another location. Someone must be present to sign for receipt of the delivery. Truck delivery requires a loading dock. The truck driver will use a pallet jack to move your product from the truck to your elevated loading dock.

Truck Delivery without an elevated loading dock

If you ordered item(s) that ship via truck, but you don’t have an elevated loading dock, a special lift-gate truck is required. Choose from the delivery options below:

  1.  Lift-gate Delivery: The driver will lower your order onto the surface of your truck-accessible parking lot, as near to your building as possible. You will bring your order into the building. A $90 additional charge will be added to your order.

  2. Threshold Delivery: The driver will use a pallet jack to bring your order over the first threshold of the building. A $250 additional charge will be added to your order.

  3.  Room/Location Delivery: The driver will use a pallet jack to bring your order from the truck into the building and into a room/location of your choice. Includes going up one flight of stairs. A $950 additional charge will be added to your order.

Shipping, Handling & Processing (SH&P) Charges

Shipping charges will be calculated at the time of your order using the package dimensions and delivery postal code. Shipments outside the 48 contiguous states may have extended delivery times. For specific questions related to shipping, please contact one of our friendly and knowledgeable team members.  

Expedited Delivery

Please call for availability.

1-855-899-9560 | 7:00am-7:30pm CT
1-507-451-7470 (Outside the US & Canada)