Shipping & Delivery Information
Fast Shipping on In-Stock Parcel Items
You need it fast and we’re ready to deliver! In-stock products ship the same day on 99%+ of orders so you can start using your items quickly!
Parcel shipments reach all lower-48 states and non-remote Canada in 4 business days or less. Shipments to Alaska, Hawaii, and northern Canadian territories arrive in 14 days or less.
Please call for availability.
1-855-858-5501 | 7:00am-7:30pm CT
1-507-451-7470 (Outside the US & Canada)
Shipping, Handling & Processing Charges
48 Contiguous States and Canada (non-remote)
Shipping, handling, and processing charges on parcel shipments are 12% of the merchandise total or $6.50, whichever is greater. If ordering an item that ships via truck (see below), the charge is 17% of the merchandise total or $110.00, whichever is greater.
Alaska and Hawaii
Parcel shipments to Alaska and Hawaii are 18% of the merchandise total. Please contact us for shipping, handling, and processing costs for truck ship items.
Canada (remote) and All Other Locations
Please contact us for shipping, handling, and processing costs for truck ship items.
Products Shipped Via Truck
Products and orders exceeding 250 lb or 36 cubic feet ship via truck (rather than FedEx). To save shipping expenses and keep prices low, some of these products may ship directly from the manufacturer. Products shipped directly from the manufacturer will arrive in a separate shipment from products that are shipped from our warehouse. Because of the large size or weight of these products, these items usually require delivery to an elevated loading dock.
Elevated Loading Dock
If your shipping location does not have an elevated loading dock, these products will be shipped via a lift-gate-equipped truck (to lower the product from the truck to the ground), and a $90.00 lift-gate charge will be added to your order.
Special Requests & Optional Services
For large items, additional shipping options are available. Please let us know of special requests you may have. We will work with you to make sure your needs are met. We also offer the following optional delivery services.
1. Threshold Delivery: Item(s) are delivered just over the first threshold of the building. Delivery does not include going up or down a flight of stairs. A $250 fee will be added to your order.
2. Room/Location Delivery: Item(s) are delivered to the room/location of your choice. Includes going up or down one flight of stairs or through a fence. Freight quote needed. Contact us for pricing and select Customer Service Inquiries if using the form.
3. Special Delivery Request: Provide information at checkout for a customized delivery quote from our logistics team.
Qualifying large items exceed 75 pounds, have length greater than 90” and/or width greater than 48”. You will only be charged one delivery fee, regardless of how many items require special delivery